Privacy Policy

1. Who We Are

AI 360 Search Visibility is a SaaS platform and WordPress AI plugin that helps WordPress businesses manage AI search visibility, local SEO, schema markup, and 360° internet presence. The platform includes a cloud dashboard at riseabove360.com and a free WordPress plugin (AI 360 Search Visibility) that connects your WordPress site to the platform.

For privacy questions, contact us at: [email protected]

2. Information We Collect

Account information — When you register, we collect your name, email address, and a hashed password. We do not store plain-text passwords.

Business information (Brand Guide) — Information you enter about your business: name, address, phone, hours, services, and other details used to generate schema markup and sync to your WordPress AI plugin.

Usage data — Pages visited, features used, and audit results within the platform, used to improve the service.

Contact form submissions — Name, email, and message when you submit our contact form. Used solely to respond to your inquiry.

WordPress plugin telemetry — The AI 360 Search Visibility WordPress AI plugin communicates with our platform only to receive your brand guide and schema configuration. It does not collect or transmit visitor data from your website.

3. How We Use Your Information

• To provide, operate, and improve the AI 360 Search Visibility platform and WordPress AI plugin
• To generate schema markup and AI visibility reports for your business
• To communicate with you about your account, updates, and support
• To respond to contact form inquiries
• To comply with legal obligations

We do not sell your personal information to third parties.

4. Data Storage & Security

Platform data is stored in a cloud database hosted on Neon (PostgreSQL). Account passwords are hashed using bcrypt before storage — we cannot recover your password. All data is transmitted over HTTPS.

We implement industry-standard security measures, but no system is completely immune to breach. We will notify you promptly if your data is affected by a security incident.

5. Cookies & Session Data

AI 360 Search Visibility uses session cookies to keep you logged in while using the dashboard. These are strictly necessary and do not track you across other websites.

We do not use advertising cookies, third-party trackers, or analytics pixels.

6. Third-Party Services

We use the following third-party services to operate the platform:

• Fly.io — Application hosting and deployment
• Neon — Database hosting (PostgreSQL)
• Cloudflare — DNS and CDN
• Anthropic — AI language model (Claude) used to generate schema, content, and visibility scores
• Stripe — Payment processing for paid subscriptions; card data is handled entirely by Stripe and never stored by us
• Resend — Transactional email (password resets, account notifications)
• Serper.dev — Google search ranking data for keyword position tracking
• Google — Google Business Profile integration (when connected); subject to Google's Privacy Policy

Each provider operates under their own privacy policy and data processing agreements. Your business data is shared with these services only as necessary to operate the platform.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your Brand Guide data at any time from the dashboard

To exercise these rights, email [email protected].

8. Data Retention

We retain your account and Brand Guide data for as long as your account is active. If you close your account, we delete your data within 30 days, except where retention is required by law.

9. Children's Privacy

AI 360 Search Visibility is a business-to-business platform not directed at children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy as the platform evolves. Material changes will be communicated by email to registered users. The effective date at the top of this page reflects the most recent revision.

11. Contact

AI 360 Search Visibility
United States
[email protected]